Customer Help

Delivery

Due to restrictions on firework carriage, orders can only be collected HOWEVER once payment has been received we can normally have orders ready for collection from our store within 1 hour if required.

Full payment is required on all internet orders prior to collection. When filling out the order form you will be asked which day you wish to collect and whether you will arrive AM or PM. If your order is urgent you can add a note to the form and as mentioned earlier we can normally have orders ready within 1 hour of receiving payment.

Returns

We are unable to accept returns on fireworks once they have been collected, however should you wish to cancel your order prior to collection that is not a problem and we will provide a full refund.

Age Restrictions

UNDER 18s can not buy fireworks it's the law and we enforce this stringently!!!!!

If on collection we have a doubt about age ID will be asked for and under no circumstances will the fireworks be released without ID being provided.

PLEASE PLEASE do not be upset about this it is for everyones safety and we do not want to lose our licence through selling to anyone under age.

Our experience in our shop has shown us that normally the people who object and kick up a fuss to being asked for their ID are normally the people who are under 18 and we simply will not serve them!!!!

Complaints

Complaints- We pride ourselves on the quality of our fireworks. In the rare event that you have a problem we would want to help you and sort the problem out. Please give us a call and we can discuss a resolution.